Shipping + Returns
We offer FREE shipping in Canada with purchases $50 or over (before taxes), studio pickup by appointment only, and local delivery on purchases $25 and over within delivery boundaries. See below for details.
Items purchased online with a shipping option, purchaser agrees to cover all shipping and handling charges. Rates are calculated as per Canada Post standard rates based on location and weight and may include packing cost. We offer standard, priority, and express shipping options upon checkout.
Purchases $50 or over, before taxes, are eligible for FREE shipping and will automatically be adjusted at checkout.
Canada Post deliveries are sent once per week.
Studio Pick Up
You may opt to pick up your online purchase at our studio; pick up of item(s) must be made within 14 days and by scheduled appointment only - find the link under BOOK AN APPOINTMENT. If arrangements cannot be made please contact us to let us to make alternative arrangements at firstname.lastname@example.org.
If items are not picked up within the 14 days or arrangements made otherwise, your item(s) may be refunded less a 20% restocking fee.
Local Delivery is FREE for orders $25+ (before taxes) within below delivery boundaries. Once your order is delivered, Tokki is not responsible for lost or missing items. A confirmation email will be sent with delivery notification. Please note that Tokki deliveries can only be made where contactless drop offs can be done safely, unless arrangements have been made directly with us. Delivery is done once/week; if you require your items sooner, please select STUDIO PICK UP.
Delivery boundaries in Toronto are:
WESTEND: Rogers Rd, Bathurst, Queensway/Queen Street West, Royal York
EASTEND: Eglinton, Warden, Lakeshore, Broadview
Unfortunately, we cannot accept returns or refunds at this time.