FAQ

What does TOKKI mean?

Pronounced “toe-key” it means rabbit, in Korean. 

 

    How do find your stock?  How does it work? 

    **please refer to COVID/19 safety section for updated procedures

    We buy directly from you!  
    You drop off your clean, smoke free and pet hair free, gently worn and like-new or vintage clothing/shoes/accessories/toys.
    Give us 5-7 days to go through your items; longer depending on how many drop-offs we have to go through.
    We make you a cash offer for what we would like to take or offer 20% additional in shop credit; both will be sent electronically.  If you choose the latter, shop credit, it can be used online and does not expire.


      What happens to items Tokki does not take?   

      **please refer to COVID/19 safety section for updated procedures

      We have partnered with local community organizations to donate on your behalf. We donate weekly and our donations directly impacts families in need. 

       

      How are prices determined?  

      Tokki generally pays 20-30% of what it would be priced at in the store.  Ie. If we buy something for $3, it will be priced to sell at $10.  Of course, there are always exceptions and it is based on demand, seasonality, brand, condition and inventory.

       

      When can I drop off my items?   

      **please refer to COVID/19 safety section for updated procedures

      By scheduled appointment only at the link below https://calendly.com/tokkikids/tokkiorderpickupandclothingdropoff

      All prices are in CAD $ and subject to provincial and federal tax, as applicable.