TOKKI + COVID/19
Thank you everyone for your support and patience as we navigate this new normal. We've put together some FAQ for those curious as to how we are currently running things amidst Covid/19. We appreciate all of your patience as we settle into our studio space and adjusting to new processes.
If you are coming to our studio, please ensure that masks are worn and use the sanitizer provided. All pick ups and drop offs are contactless and by appointment only to ensure proper physical distancing.
If you are not feeling well or have been in contact with anyone with Covid/19, please cancel and reschedule your appointment.
Q: I have items that I would like to sell to Tokki...what do I do?
A: Drop off times are only available by appointment at our new studio location or for pick up within boundaries; check Shipping & Returns section to see if you are within them.
Q: I have an online order that I would like to pick up...what do I do?
A: Pick up times are by online sign up only unless otherwise arranged. Times will be released weekly so that we can ensure physical distancing and keeping our families and yours safe. The link to book an appointment is: https://calendly.com/event_types/34308366/edit?return_to=%2Fevent_types%2Fuser%2Fme
Q: I purchased online and would love a local contactless delivery. How do I coordinate this?
A: Select LOCAL DELIVERY as option when checking out; check Shipping & Returns section to see if you are within them.
Please allow at least 7 days for delivery.
**note** that we can only deliver to addresses where safe, contactless drop-offs can be made. If you are in an apartment/condo/multi-dwelling address and have selected local delivery as an option, you may be contacted to arrange in-store pick up or having your item(s) shipped.
Q: I have items I would love to sell to Tokki. Can I schedule a pickup?
A: Yes! We will do pick ups once/week. Please ensure to include the following info with your bags/boxes - name, number, address, date. Contact us so that we can add to our weekly schedule. **note** that we can only pick up from homes with a porch and Tokki is not responsible for lost or stolen packages.
Q: What happens to items Tokki doesn’t take from my items?
A: Because our local partner to donate is not accepting at the moment, we can schedule a drop off or pick up at our studio for your remaining items. We cannot keep anything we don’t accept at the shop so please coordinate with us on getting your items back.
Q: What do a I get for my items?
A: We can send an e-transfer or shop credit; both sent electronically. The latter does not expire.
Q: Can I use my credit online?
Q: I need some Tokki socks!!
A: We are working to get these online but if you contact us we can send you images of what we have in stock in the size you need! And they are still 3 for $10.
Q: Kiddo is growing out of things during this lockdown. Help!
A: We would be happy to bundle items for you or you can book a virtual 1-on-1 shopping time through the following link: https://calendly.com/event_types/39819153/edit?return_to=%2Fevent_types%2Fuser%2Fme.
Q: Do you offer gift cards?
A: YES! You can add these in any denomination from our online shop for yourself or e-send as an e-gift. Add to cart and ensure email address to recipient is accurate.